Privacy Policy & Terms of Service


One of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Emergency Plumbing Services and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email (check our contact page).


We follow a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include:

  • internet protocol (IP) addresses
  • browser type, Internet Service Provider (ISP)
  • date and time stamp, referring/exit pages
  • possibly the number of clicks



Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Incubator, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that KeyDesign has no access to or control over these cookies that are used by third-party advertisers.


Our Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.


Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

We do not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.


This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in This policy is not applicable to any information collected offline or via channels other than this website.


By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.


This Privacy Policy was last updated on September 1, 2019. If there will be any update, amendment, or changes to our Privacy Policy then these will be posted on this page.

GDPR Policy

The below should cover the majority of your questions regarding preparation & compliance. If you require specific information not covered by the below then please email our dedicated GDPR department at

As part of our compliance with GDPR we have made the following changes:

Allocated a DPO
Fully trained staff in GDPR requirements
Performed a full security audit on customer data
Updated website to ensure full compliance regarding website wording
Updated website regarding individual rights see – SAR form & online terms and conditions

Description of processing activities:

Customer Name & Address used internally for delivery
Customer name and address sent to third parties for delivery
Customer mobile number used for delivery confirmation
Customer Email Address used for order detail confirmation & delivery confirmation
Data stored in SQL & MySQL databases
Accounts / customer invoices partially printed & mailed (if appropriate).
Printed invoices filed
Customer email address used for direct marketing emails if subscribed to mailing list

Data Subject Records:

Customer Name
Customer Address
Customer Phone Number(s)
Customer Email Address
Customer IP Address

Categories of data:

Identity (name)
Tracking (IP Address)
Communication (telephone recordings, email, address)

Special Categories of data:

Not applicable – we do not hold or process any special categories of data.

How Data is Held:

Data is stored securely on-site and externally through dedicated servers with multiple levels of redundant and secure hardware & software. Security measures include but are not limited to: EV SSL security on our website, network firewalls, password protection and encryption of sensitive server files.

Customers Data Rights:

You have the right of access, right to rectification and data quality, right to erasure, right to restrict processing, right to data portability, right to object, rights related to automated decision making including profiling. Where necessary we many need to delay the deletion of your order details as we are required for HMRC regulations and/or VAT purposes to store your company data for a maximum of 7 years.

How We Process Data:

When necessary we share delivery address, customer name and telephone number(s) with trusted suppliers and delivery/installation teams (which may include sub-contractors). We will use your email address to send an order confirmation email and a VAT invoice. We will use your phone number(s) for customer service communication.

Marketing Emails:

Our existing customer database is double opt-in only. Our bought-in marketing lists have assurances about the origins and accuracy to ensure that they were compiled fairly and lawfully. You can unsubscribe by clicking unsubscribe in any communication from us.

Terms & Conditions Of Service

The use of this website is subject to the following terms & conditions:
The Content of the pages of this website, is for your general information and usage only, subject to
change without notice.
Calls may be recorded for training and monitoring purposes.

We charge per hour on site at the price quoted, and a minimum of one hours labour will apply once
the engineer has attended site (The hours labour or an attendance fee will also apply if the engineer
attends site and are turned away due to the problem being sorted, with no prior notice).

If we need to re-quote for any reason, then there is no obligation to continue with the job however if
additional works are required once the engineer has attended site, the rst attendance is chargeable.
If the price of the job stays the same as the original quotation and you choose to cancel – any materials ordered prior to receiving your cancellation will need to be paid for in full. Debit/Credit card
details are obtained when a job is booked in to secure the booking. In the case where any subsequent materials may be required to complete a job, a deposit may be required to purchase parts.
This deposit will be agreed with the customer beforehand and is non-refundable.

Estimates/Quotes given over the phone are based on customer’s description of required works and may change once our engineer visits the premises.
Given quotes and estimates are subject to site survey by an attending engineer.